User Researcher

  • Product Management
  • Jersey City, United States

User Researcher

Job description

Who we are

At Appeagle, we are building software to help online sellers make informed decisions by delivering actionable data and insights. We’re a team of problem solvers and overachievers who seek out others who are also passionate and relentless at their respective crafts. We’re growing rapidly and focused on creating a tight-knit group of people that enjoy each other’s company. We work hard not because we’re told to, but because we genuinely love what we do. We believe wholeheartedly in a work/life balance and taking care of our most important asset - our people.

Who we’re looking for

We’re looking for a User Researcher to join our team and help influence our user experience.

User Researchers at Appeagle collaborate with Product Managers, Designers, Analysts, and Engineers. It’s their job to own and drive research projects from start to finish.

We are looking for a researcher who gets excited about using strategic research to identify what problems our customers have, and design research to ensure our products are designed in a way that’s intuitive and easy to use. Researchers at Appeagle are involved at every stage in the product design process from understanding the problems and unmet needs our customers have, through to evaluation of new concepts and prototypes with customers, right through to the evaluation of products post-launch.

Research plays a key role in our product design process, which is something we’re proud of as a customer driven company. We’re also growing very fast, which creates exciting opportunities to design new products from scratch and experiment with new research techniques.


What you'll do

We use a variety of different research methods at Appeagle. You don’t need to be experienced in all these methods but you need to have experience of some:

  • Remote user testing (e.g. phone or video interviews with remote participants) 
  • Survey research (e.g. question phrasing, survey coding) 
  • Usability testing (e.g. lab studies, RITE studies) 
  • Benchmarking (e.g. evaluating competitors using qualitative and quantitative data) 
  • Mixed methods research that combines qualitative and quantitative data

What you'll bring

  • Passion for building amazing products that people love, not just conducting research
  • Experience researching digital products and systems, not just websites. You have helped ship products on desktop, tablet, mobile
  • Strong understanding of the psychological basis of user research: ideally you have a degree in Human-Computer Interaction but a degree in a related field or work experience would be considered too
  • The ability to communicate your research findings in creative and impactful ways. You understand that your insights alone mean little if they are not communicated successfully
  • Strong sense of independence, ownership, and initiative; ability to determine what to work on, how to accomplish it, and when to deliver
  • Excellent communication skills and attention to detail
  • Exceptional organizational and analytical skills
  • Team-oriented and collaborative

What we offer

  • 401k plan with company match
  • Weekly catered lunches and happy hours
  • Half-day Friday’s - year round!
  • Fully stocked kitchen with great coffee and snacks
  • Flexible vacation policy and paid holidays
  • Paid parental/family leave
  • Health insurance coverage
  • Commuter benefits
  • Employee wellness program
  • Career advancement programs
  • Company and team building events


Our headquarters are located on the beautiful Jersey City waterfront, just steps away from lower Manhattan.