Customer Success Manager

  • Customer Success
  • Jersey City, United States

Customer Success Manager

Job description

Who we are

At Appeagle, we are building software to help sellers realize greater profits with tools that deliver a competitive edge. We’re a team of problem solvers and overachievers who seek out others who are also passionate and relentless at their respective crafts. We’re growing rapidly and focused on creating a tight-knit group of people that enjoy each other’s company. We work hard not because we’re told to, but because we genuinely love what we do.


Who we're looking for

We are looking for a Customer Success Manager who is passionate about helping others succeed. As the ongoing point of contact for our customers, you will be focused on executing and exceeding targeted customer retention and satisfaction goals. You are expected to be well versed in all facets of our software to confidently assist our customers toward a successful outcome. You will be required to effectively communicate product features and personalized recommendations to ensure each customer you interact with is receiving maximum value from our product. 

Requirements

What you'll do

  • Increase customer engagement and loyalty through proactive communications
  • Demo our product for new customers and help with account set up
  • Effectively analyze, diagnose, and escalate technical issues to our technical team
  • Identify at-risk customers and work proactively to reduce churn rates
  • Be the voice of the customer and provide internal feedback on how we can better exceed their expectations 


What you'll bring

  • 2+ years experience in a customer success manager role, preferably in SaaS
  • An outstanding ability to communicate clearly with considerable attention to detail
  • A go-getter mentality that takes the initiative to get things done
  • Outstanding organizational skills
  • A passion for customer satisfaction and a willingness to consistently exceed expectations

 

What you'll get

  • 401k plan with company match
  • Weekly catered lunch and Friday happy hours
  • Half-day Friday’s - year round!
  • Fully stocked kitchen with great coffee and snacks
  • Flexible vacation policy and paid holidays
  • Paid parental/family leave
  • Health, vision and dental coverage
  • Commuter benefits
  • Fitness reimbursements
  • Company sponsored events


Our headquarters are located on the beautiful Jersey City waterfront, just steps away from lower Manhattan.