Customer Success Manager

  • Customer Success
  • Jersey City, United States

Customer Success Manager

Job description

About Appeagle

Appeagle is a price intelligence company that provides strategic price automation, competitive insight, and data analytics to online retailers. Our mission is to empower sellers to make smart, data-driven decisions by making complex pricing information easier to access and understand.

We are passionate about what we do and gravitate toward individuals who share our vision and desire to challenge the conventional way of thinking. We believe wholeheartedly in a work-life balance and providing the culture needed to nurture creative minds. We strive to hire people who are not only accomplished in their respective fields, but who pursue passions in their personal time.

 

What’s the opportunity?

The Customer Success team is primarily responsible for on-boarding, educating, and supporting our customers on a global level. We start work the moment a customer decides they need Appeagle, sticking with them every step of the way to ensure they get the most value from our product.

 

As the ongoing point of contact for our customers, you will join a world class team focused on executing and exceeding targeted customer retention and satisfaction goals. You are expected to be well versed in all facets of our software to confidently assist our customers. You will be required to effectively communicate product features and personalized recommendations to ensure each customer you interact with is receiving maximum value from our product. You must be dead set on our mission to inspire customers everyday, to make smart decisions using Appeagle.

 

Requirements

What will I be doing?

In this role you will:

  • Increase customer engagement and loyalty through proactive communications
  • Demo our product for new customers and help with account set up
  • Help retain customers through education initiatives
  • Effectively analyze, diagnose, and escalate technical issues to our technical team
  • Identify at-risk customers and work proactively to reduce churn rates
  • Be the voice of the customer and consistently provide internal feedback on how we can better exceed their expectations

 

What skills do I need?

The basic requirements for this role are:

  • 2+ years experience in a Customer Success role with a SaaS company a must
  • A genuine enjoyment of technology: You're technically curious, you enjoy learning about new products & how things work
  • An outstanding ability to communicate clearly with considerable attention to detail
  • Entrepreneurial and self-motivated
  • Outstanding organizational skills
  • A passion for customer satisfaction and a willingness to consistently exceed expectations

 

Bonus skills and attributes

  • Proven track record of hitting or exceeding quota
  • 1+ years prospecting experience
  • 2+ years closing B2B sales experience
  • Experience with online selling and eCommerce platforms a plus

 

Benefits:

We believe wholeheartedly in a work life balance and are a well-treated bunch. If there’s something important to you that’s not on this list, let’s talk about it! :)

  • Competitive salary and 401k plan + company match
  • Breakfast and lunch on the house daily. There is also a fully stocked fridge with drinks and snacks to keep the dreaded afternoon hunger attack at bay
  • Flexible vacation policy and paid holidays to keep you well rested
  • Paid Parental leave to let you spend valuable time with your loved ones
  • Health reimbursement plan
  • A work space that’s collaborative, not distracting...ok, you may get shot with a nerf dart
  • Supportive mentors that care about your growth

 

We appreciate you taking the time to submit your application and we will be in contact if you're selected for an interview. We kindly ask that you do not reach out to us through our customer support channels. 


In Summer of 2017 we are moving to our newly built Jersey City location, just a 4-minute Path ride from lower Manhattan!