Appeagle is a price intelligence company that provides strategic price automation, competitive insight, and data analytics to online retailers. Our mission is to empower sellers to make smart, data-driven decisions by making complex pricing information easier to access and understand.
We are passionate about what we do and gravitate toward individuals who share our vision and desire to challenge the conventional way of thinking. We believe wholeheartedly in a work-life balance and providing the culture needed to nurture creative minds. We strive to hire people who are not only accomplished in their respective fields, but who pursue passions in their personal time.
The Customer Success team is primarily responsible for on-boarding, educating, and supporting our customers on a global level. We start work the moment a customer decides they need Appeagle, sticking with them every step of the way to ensure they get the most value from our product.
As the ongoing point of contact for our customers, you will join a world class team focused on executing and exceeding targeted customer retention and satisfaction goals. You are expected to be well versed in all facets of our software to confidently assist our customers. You will be required to effectively communicate product features and personalized recommendations to ensure each customer you interact with is receiving maximum value from our product. You must be dead set on our mission to inspire customers everyday, to make smart decisions using Appeagle.
In this role you will:
The basic requirements for this role are:
We believe wholeheartedly in a work life balance and are a well-treated bunch. If there’s something important to you that’s not on this list, let’s talk about it! :)
We appreciate you taking the time to submit your application and we will be in contact if you're selected for an interview. We kindly ask that you do not reach out to us through our customer support channels.
In Summer of 2017 we are moving to our newly built Jersey City location, just a 4-minute Path ride from lower Manhattan!